Did you bought tickets for one of the matches for this competition? If so, here we want to explain you when and how will you receive the tickets. So... here we go! ;)


TABLE OF CONTENTS


When will I receive them?

Please note that due to sport event, the tickets will be issued by the promoter/organizer very close to the event, sometimes, as close as 24 hours before the event. 


As part of our 100% Guarantee we make sure that you will receive your tickets in time to enjoy the event.


How will I receive them?

The most commonly sold formats are:

  • Electronic: Here you can find more details in regards of this format. 
  • Mobile transfer: These tickets are transferred through a third party app/platform (Ticketmaster or MLB Ballpark App) that does not belong to StubHub International. Depending on the sender, you will have to download one app or another. Once the seller completes the transfer, you will receive an email to confirm the status of your order. 
Can't find the email? Check your SPAM or junk folders as well to ensure you don't miss any correspondence. Still can't find it? Read this article for more details.


For Ticketmaster

Ticketmaster will send an email to the final recipient once the transfer is made. Please follow these steps to ensure you receive your ticket correctly: 

  1. Download the Ticketmaster App
  2. Sign in or create an account using the same email address you use on StubHub International
  3. Go to "My Account" to see your tickets - Your QR code will be only visible on the event day
  4. At the event, scan the QR code to get in


For MLB Ballpark App

This provider does not send emails to the final recipient once the transfer is made. On the day of the delivery, we will send you an email to confirm which app you need to install. Please follow these steps to ensure you receive your ticket correctly:

  1. Download the MLB Ballpark App
  2. Register using the same email address you use on StubHub International
  3. Once registered, locate your tickets within the app


Can't access the tickets from the third party app?

Have we notified you that the tickets have been transferred but do not appear in the application that correspond with your event country? Make sure you download the app for the country of the event. Tickets will be housed there. 


In case you cannot download it (either because you are out of the country or because you cannot locate the application in the country of the event), follow the steps through the third party website.


Can't attend the date you reserved?

If you've changed your plans and need a different date, we recommend making a new purchase and putting the tickets you had bought for the date you'll miss up for sale. This way, you'll get back the money you invested and give another fan the chance to experience something unique.



StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.


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