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What are you looking for?
Knowledge base
Getting started
First steps on StubHub International
8
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub International account?
How to buy tickets from browser
View all 8
About StubHub International
About us
4
What is StubHub International?
Is StubHub International secure?
FanProtect 100% Guarantee
Where do Stubhub International's tickets come from?
Legal & Personal Information
8
How does StubHub International protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub International's Terms and Conditions?
Overview of 2023 1099-K Regulations
Champions League - Buy-side Discount Code General Terms and Conditions
View all 8
StubHub Business Separation
2
StubHub Business Separation Update
What is StubHub International?
Affiliates
1
StubHub International Affiliate Programme
Account and Settings
General settings
8
How to change my StubHub International password
Password requirements for a StubHub International account
Where can I download the StubHub app?
How to delete my account
How to make a request about my personal information
View all 8
Contact Information
4
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
Payment settings
4
How to add a credit or debit card on my account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
Preferences and notifications
4
Alert says tickets are no longer available
StubHub International heart icons
Got an email saying my StubHub International account info changed
I want to submit a suggestion. Where can I send it?
Promos and gift cards
7
What is StubHub Wallet?
How long are credits valid?
Where are my discounts?
Are there discounts on StubHub International?
Can I transfer coupons or gift cards to another StubHub International account?
View all 7
Buyers
General questions
6
Are the tickets I bought real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
How does StubHub International protect the buyer?
View all 6
Buying tickets
37
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
View all 37
Paying for tickets
12
Payment methods StubHub International accepts
How to add or update my PayPal account?
How to buy tickets with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 12
Managing your orders
36
How to contact the seller
I've received separate tickets
I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
I lost my tickets
Want to pick up my tickets from a UPS store
View all 36
Getting your tickets
17
When will I get my tickets?
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
View all 17
Resolving problems
8
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
View all 8
Sellers
General questions
6
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub International?
Providing personal information when listing tickets
What are splits?
How does Stubhub International protect the seller?
View all 6
Listing tickets
23
How to choose the delivery method of my listing/sale
Selling tickets but don't have them yet
Who can sell tickets on StubHub International?
Reselling tickets on StubHub International you bought as a guest
Selling tickets outside Ireland
View all 23
Managing your listings and sales
27
Where to see your listings on StubHub International
What are the different listing status?
How to modify my listing
Changing the price of your StubHub International listing
Listed tickets but want to use them
View all 27
Delivering tickets
21
How to upload and deliver Electronic/PDF tickets to my listing or sale
Delivering hard tickets you sold
Shipping with a different courier
Selling tickets and delivery expectations
How to change the delivery method of my sale
View all 21
Getting paid
13
Getting paid for your sale
Expected payout if tickets sell
What's a Credit Memo?
How to make sure I get paid for my sale
Fees to sell tickets
View all 13
Resolving problems
9
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my sale. Can I undo it?
Why won’t my barcodes work?
My listing is published but I can't see it on the website
View all 9
Event and Venue
English Premier League
11
How to receive the Arsenal tickets?
How to receive the Liverpool FC tickets?
How to receive the Manchester City tickets?
How to receive the Manchester United tickets?
How to receive the Tottenham Hotspur FC tickets?
View all 11
Spanish League
4
How to receive my Barcelona FC tickets
How to receive the Real Madrid tickets
What is a Mobile Transfer URL ticket?
How to receive my Atletico de Madrid tickets
Other Competitions
7
Champions League: Semi-Finals
How to receive the Bayern Munich tickets?
How to receive the Borussia Dortmund tickets?
How to receive the Copa America 2024 tickets?
Ajax FC ticket delivery through App
View all 7
Music
10
How to receive the Taylor Swift tickets?
How to receive the Adele tickets?
How to receive the Luis Miguel Mexico tickets?
Important Information for Taylor Swift's Tour for United Kingdom & Ireland
Adele concerts in Las Vegas rescheduled
View all 10
EURO 2024
4
How to receive the EURO 2024 tickets?
How to transfer the mobile tickets for the EURO 2024?
Looking for EURO 2024 tickets?
Does my child need a ticket to attend EURO 2024?
Wimbledon
5
How to receive my Wimbledon tickets
Does my child need a ticket to attend Wimbledon?
Managing my Wimbledon tickets
How to transfer mobile tickets for Wimbledon?
Listing Wimbledon 2024 Debenture tickets
MLB
2
How to list tickets for a MLB game
Getting your MLB tickets bought on StubHub
NBA
7
How to receive the New York Knicks tickets?
How to receive Los Angeles Lakers tickets?
How to receive Los Angeles Clippers tickets?
How to receive the Orlando Magic tickets?
How to receive the Miami Heat tickets?
View all 7
General Questions
1
Can I take a camera, food or drinks to the event?
Technical Support
Technical Support
14
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
I'm not getting the verification code to confirm my account
View all 14
Portal Banner
Banner Articles
1
Champions Banner