If you already sold the tickets, you won't be able to change the delivery method on your own. The quickest channel to request a delivery method change is through our form. Most of the requests are processed automatically in a few seconds.
This is how to use the form:
- Introduce your email account in StubHub International. Double-check this information or your request won't be validated
- Introduce up to 10 sales at once separating each one by commas. If you introduce more than 1 sale, you'll have the option to either apply the answers below to all sales or answer one by one
- Indicate if you're ready to deliver the ticket(s)
- Select the new delivery method for the sale(s). Have questions about which one to choose? Check here
- If the new delivery method is PDF, Mobile Screenshot, or URL and you're ready to deliver, you'll have the option to upload files and screenshots or introduce the links in the form
- If the new delivery method is External Mobile Transfer, you'll have the option in the form to inform your buyer about the external platform where the tickets will be delivered
- If your request is approved, we'll automatically share with your buyer the information you provided, including the new delivery method, platform, files, and/or screenshots. And if it's an External Mobile Transfer, we'll provide you the necessary information to transfer the ticket(s)
- Unless you made a mistake, please do not fill out the form again for the same sale. You may confuse your buyer with different information
- We recommend you wait for at least one hour after the sale before submitting your request. If waiting isn't feasible, note that manual review will occur during our business hours
Are you not sure about which delivery method you need to choose?
Check this article about the different delivery methods available on our website.
Do you want to change the delivery method of unsold listings?
We explain here how you can do it on your own.
