Have you bought tickets for one of the matches that will take place at the Etihad Stadium? If so, we will explain you when and how will you receive the tickets. So... here we go! ;)


When will I receive?

Please note that due to sport event, the tickets will be issued by the promoter/organizer very close to the event, sometimes, as close as 24 hours before the event. 


As part of our Fan protect 100% guarantee we make sure that you will receive your tickets in time to enjoy the event.



How do I receive? 

There are different delivery options for this event 

You can identify your ticket type in the following ways:

  • During the checkout you will be able to see this information
  • In the confirmation email you receive once the order is confirmed
  • From your Profile > "Orders" > "Current" tab


Knowing the format that corresponds to you, below you will explain the details on how to receive the tickets. 


Electronic

You will receive tickets as a PDF format. 


Once the seller uploads the file to the transaction, you will receive an email with the delivery confirmation and a invitation to download from your account. 


Login into your Account, go to "Orders", "Opens" tab, under the transaction, click on "Get tickets" to download them.


You can access the venue by showing the PDF from your mobile device or with the file printing. 


Mobile Ticket

It's a digital ticket that you will need you show from your smartphone. So you must follow these steps from the same mobile.


When the tickets are delivered... 

  1. You will receive an email with the link(s) of the ticket(s) bought – It is a URL per guest, however, you will find a link for Android and another for iOS.
  2. Tap on "Add to Apple Wallet" or "G Pay - Save to Phone" in case you have an iOS or Android mobile phone.
    • If your mobile is Android, you will need to have "Passwallet" installed or other similar apps (like WalletPasses, Pass2U Wallet...). 
      1. On the Download app, tap on the  ⠇ icon,  click on "Share" and choose the Wallet app (if you don't have it, below we recommend you some apps to use). 
      2. Click on Accept to save the tickets in your Wallet app. 
    • If your mobile is iPhone, you will not need to download an external application. 
      1. After pressing "Add to Apple Wallet", a pop-up will open with the entry.
      2. Cick "Next" and an "Automatic Selection" screen will appear. Don't touch! Just tap "Done" to save them in Wallet. 
  3. Open the Wallet app and you will be able to view the tickets. 


On the event day... 

Remember, you are responsible for bringing your ticket to the venue on your smartphone. Image, PDF files or printed tickets won't be valid.


To access the stadium, just open the Wallet app, select the ticket(s) and scan at the gate... Enjoy the match!


Mobile Transfer

Tickets will be Mobile Delivery and you won't be able to see from your StubHub International account or StubHub app. Instead, the seller will transfer them through the Manchester City website using the following information:

  • First Name, Last Name, Email address - Same you registered in your StubHub International account. How to review that? Easy! Go to your Profile. In the ACCOUNT INFO section, you can check the information we provided to your seller.


Access the tickets

  1. You will receive an email with the link(s) of the ticket(s) bought – It is a URL per guest, however, you will find a link for Android and another for iOS.
  2. Tap on "Add to Apple Wallet" or "G Pay - Save to Phone" in case you have an iOS or Android mobile phone.
    • If your mobile is Android, you will need to have "Passwallet" installed or other similar apps (like WalletPasses, Pass2U Wallet...). 
      1. On the Download app, tap on the  ⠇ icon,  click on "Share" and choose the Wallet app (if you don't have it, below we recommend you some apps to use). 
      2. Click on Accept to save the tickets in your Wallet app. 
    • If your mobile is iPhone, you will not need to download an external application. 
      1. After pressing "Add to Apple Wallet", a pop-up will open with the entry.   
  3. Cick "Next" and an "Automatic Selection" screen will appear. Don't touch! Just tap "Done" to save them in Wallet. 
  4. Open the Wallet app and you will be able to view the tickets. 


On the event day...

Remember, you are responsible for bringing your ticket to the venue on your smartphone. Image, PDF files or printed tickets won't be valid.


To access the stadium, just open the Wallet app, select the ticket(s) and scan at the gate... Enjoy the match!


Paper 

Make sure you provide a valid and correct delivery address. To ensure on-time delivery, we recommend providing an address in Manchester. If you need to change it, you can read the steps here. 


Once the seller deliver, you will receive an email with the delivery details (as courier, tracking number, maybe estimated delivery date...)


Any reference to the Manchester City website is for informational purposes only and does not imply any official association



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