The Eras Tour is finally here! Have you sold your tickets or listed them? We have no doubt that you'll make a fan very happy.


In this guide, we hope to provide you with a brief explanation of what the experience is like from the seller's side.


TABLE OF CONTENTS


Keep reading ;)

Ticket types & Delivery timeframe

We know that the promoter doesn't issue the tickets until 14-10 days before the concert. 


These are the best-selling ticket formats for 'The Eras Tour'

  • Electronic: Here you can know the step-by-step to deliver the file. We don't accept PDFs made from scans, photos, or paper ticket copies.
  • Mobile transfer: These tickets are transferred through a third party app that does not belong to StubHub International. Below we will explain the step by step that you must complete. It is very important that you follow each one of them. But as a summary you will needto:
    1. Follow the buyer email address on your StubHub International profile
    2. Transfer the ticket to that email from the third party app or website.
    3. Change the status of your sale on StubHub International


STEP 1: Getting the buyer email address

There are two ways to verify the buyer email address or other details. 

  • From your StubHub International profile. Go to 'Sales' tab and then, search the sale. The buyer's email address will there. 
  • From the Sale Confirmation email. 


If it domain is @privaterelay.apple.id you won't be able to transfer the tickets. 

  1. Complete this form to request a new email address valid to complete the process. 
  2. Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
  3. Select "Ask buyer(s) to provide new email to replace Apple private email"
  4. Specific the platform/app where the tickets will be transferred to
  5. We'll automatically ask your buyer to provide a new email and then we'll share it with you
  6. If you don’t receive this information by the deadline provided for ticket delivery, please proceed to transfer the tickets to the original buyer’s email that you see in your sale details. Note that not receiving a response from the buyer does not absolve you from the responsibility of delivering the tickets


STEP 2: Transferring the tickets

Sometimes, event organizers may place restrictions on ticket transfers as the event date approaches. To avoid complications, please transfer the ticket as soon as possible after receiving it.


Follow these steps depending on the country you sold tickets for. We will only provide details about the best-selling countries.


UK

Ticket transfer will be done through a third party app (Ticketmaster, AXS or Wembley). Once the transfer option is available you will need to:


For Ticketmaster:

  1. Login into your Ticketmaster profile (we recommend these steps from the App)
  2. Go to 'My Tickets'
  3. Select the tickets you want to transfer
  4. Click on 'Transfer'
  5. Enter the buyer name and email address 
  6. Tap on 'Send' to deliver the tickets
  7. Go back to your StubHub International account to complete your sale


For AXS:

  1. Login into your AXS profile (we recommend these steps from the App) 
  2. Select the tickets you want to transfer
  3. Click on 'Transfer'
  4. Enter the buyer name and email address 
  5. Tap on 'Continue' and double check the buyer details provided are correct
  6. Click on 'Transfer' to deliver the tickets
  7. Go back to your StubHub International account to complete your sale


For Wembley:

  1. Login into your Wembley profile (we recommend these steps from the App) 
  2. Go to 'My tickets'
  3. Select the tickets you want to transfer 
  4. Click on 'Send your ticket'
  5. Enter the buyer email address 
  6. Tap on 'Send' to deliver the tickets
  7. Go back to your StubHub International account to complete your sale


Austria

Ticket transfer will be done through Oeticket and fanSALE. Once the transfer option is available you will need to:

  1. Login into your Oeticket App, look for the FANSALE option and publish your tickets. Choose the private sale option. Log out. 
  2. Create the Oeticket buyer profile to make the purchase and share the tickets with them. Before that, you will need to create a buyer email address with the information you can see in your StubHub International profile (next to the sale)
  3. Go back to your Oeticket app profile > fanSALE to make the purchase and share the tickets with your buyer
  4. Provide the credentials of the new Oeticket account created through this form. Selecting 'Oeticket Austria'. 
  5. Go back to your StubHub International account to complete your sale


Here you can find more details about the process for both countries. Don't forget it!


Germany

Ticket transfer will be done through Eventim and fanSALE. Once the transfer option is available you will need to:

  1. Login into your Eventim App, look for the FANSALE option and publish your tickets. Choose the private sale option.
  2. Create the fanSALE buyer profile to make the purchase and share the tickets with them. Before that, you will need to create a buyer email address with the information you can see in your StubHub International profile (next to the sale)
  3. Go back to Eventim > fanSALE to make the purchase and share the tickets with your buyer
  4. Provide the credentials of the new EVENTIM account created through through this form. Selecting 'Eventim Germany'.
  5. Go back to your StubHub International account to complete your sale


Here you can find more details about the process for both countries. Don't forget it!


STEP 3: Update your sale status

Once you have completed the transfer on the primary platform, it is time to change the status of your sale so that you can get paid for it.

  1. Go back to your sale in your StubHub International account 
  2. Click on “Confirm/Transfer”
  3. Choose “I have already transferred the ticket(s) to the buyer from the original ticket provider page" and confirm
  4. Your sale status will change automatically to Delivered


If there is a deadline to accept the ticket transfer

  1. Go to this form
  2. Introduce your StubHub International account
  3. Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
  4. Select "Notify buyer(s) of ticket transfer deadline"
  5. Choose the platform/app where the tickets have been transferred to. If you don't find it, select "Others" and then introduce the name only. Do not add any comments, or your request won't be processed
  6. Specify the limit date to accept the transfer
  7. Upload a screenshot of the ticket transfer confirmation, ensuring the recipient's email is visible
  8. We'll automatically notify your buyer about the platform and the deadline


If there is no deadline

You still must to let your buyer know where the tickets were transferred to:

  1. Go to this form
  2. Introduce your StubHub International account
  3. Introduce your Sale ID. It's a 9-digit-number starting with 2 provided in your sale confirmation email
  4. Select "Notify buyer(s) of ticket availability on external platform"
  5. Choose the platform/app where the tickets have been transferred to. If you don't find it, select "Others" and then introduce the name only. Do not add any comments, or your request won't be processed
  6. Upload a screenshot of the ticket transfer confirmation, ensuring the recipient's email is visible
  7. We'll automatically notify your buyer about the platform


Getting paid

Payments are released 5-8 business days after the event takes place. Please make sure your payment method is set and ready. Not sure how to configure your payment method? Here, you can find this relevant article to help you with the configuration.


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.



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