Choose one of the options below to view the relevant FAQs:

Are you a buyer? 

Here is some important information regarding your purchase on our platform:


Ticket Authenticity

Reselling tickets in the UK is legal, and we implement top safety measures to ensure all tickets are valid. Event organizers or primary ticket sellers often include terms and conditions aimed at voiding or canceling tickets that are transferred or resold. However, these terms are generally not enforced and typically do not prevent our buyers from entering the venue.


In the rare case that such restrictions are enforced and you are denied entry, our FanProtect 100% Guarantee will provide you with a full refund.


Ticket Price

StubHub International is a marketplace where fans can buy and resell tickets securely. Sellers set their own prices, and we do not control these prices. Due to high demand for Taylor Swift’s Eras Tour, prices can fluctuate significantly.


Our mission is to give fans a safe, transparent, and trusted platform to buy and resell tickets.


When will I receive my tickets?

  • Estimated delivery times are shown during checkout.
  • This information is also in your confirmation email.
  • You can check your order status under Profile > Orders > Current tab.
  • We ensure you will receive your tickets in time for the event under our FanProtect 100% Guarantee.


How will I receive my tickets?

Tickets are transferred through a third-party app/platform.


You will receive two emails: one from the third-party confirming the transfer and providing steps to accept the tickets, and one from StubHub International confirming the delivery. The tickets are not stored on our platform.


You can read more details about the ticket delivery for UK here. 


Are you a seller?

Here is some important information regarding your listing and/or sale on our platform:


Ticket Authenticity

Event organizers or primary ticket sellers may include terms and conditions to void or cancel transferred or resold tickets, but these are often not enforced. However, these policies are determined by the event promoters and organizers, and StubHub International has no control over their decisions.


If any issues arise where the buyer cannot enter the venue due to transfer restrictions, our Support team will work with you to find alternative solutions and protect your interests.


Getting Paid for My Sale

Payments are made within 5 to 8 business days after the event. This period allows us to verify the validity of the tickets and ensure the buyer attended the event. This verification process helps maintain the integrity of our platform.


You can read more about the payment timeline here.




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