Welcome to StubHub Support
First steps on StubHub
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub account?
Do I need a StubHub account to buy and sell tickets?
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What is StubHub?
Is StubHub secure?
StubHub's FanProtect Guarantee
Where do Stubhub's tickets come from?
CMA announces remedy for StubHub sale to viagogo
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Legal & Personal Information
How does StubHub protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub's Terms and Conditions?
Overview of 2022 1099-K Regulations
StubHub Business Separation
StubHub Business Separation Update
What is StubHub International?
StubHub International Affiliate Programme
Account and Settings
How to change my StubHub password
Password requirements for a StubHub account
Where can I download the StubHub app?
How to disable my account
How to make a request about my personal information
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How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
How to update your user name
How to add a credit or debit card on my StubHub account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
How to update your payment details
Preferences and notifications
Setting or stopping a price alert
Subscribing to and unsubscribing from StubHub notifications
Alert says tickets are no longer available
StubHub heart icons
Got an email saying my StubHub account info changed
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Promos and gift cards
How long are StubHub credits valid?
Where are my discounts?
How to get StubHub coupons or promo codes
Can I transfer coupons or gift cards to another StubHub account?
Checking the balance of a StubHub gift card
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Why can’t I login to my StubHub account?
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
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Coronavirus Update Banner
Event and Venue
Manchester City & Manchester United
Listing Manchester United / Manchester City (Premium Hospitality & VIP Packages) tickets on StubHub
When will I receive my tickets for NFL London 2022?
How to transfer mobile tickets for NFL London 2022
Selling tickets for NFL Mexico 2022
Football World Championship 2022
What is Fan ID?
Listing Football World Championship 2022 tickets on StubHub International
How do I get my FAN ID?
How to provide the ticket application number for FAN ID
More Events & Venues
Is my event affected due to the passing of the Queen Elizabeth II?
I want to purchase tickets on StubHub for a multiple-day festival – how many tickets should I buy?
Putting on your festival wristband
Teams, artists, and venues partnered with StubHub
Are the tickets I bought on StubHub real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
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How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
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Paying for tickets
Payment methods StubHub accepts
What is PayPal?
How to buy tickets on StubHub with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
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Managing your orders
How to contact the seller
I bought tickets on StubHub and was asked for a photocopy of my ID or passport.
Reselling tickets already at Last Minute Services, but they're not on site yet
I lost my tickets
Want to pick up my tickets from a UPS store
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Getting your tickets
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
Want to change my ticket type
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Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
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What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub?
Providing personal information when listing tickets
What is a PDF file?
What are splits?
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Types of tickets you can list on StubHub
Selling tickets on StubHub
Listing tickets on StubHub and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub?
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Managing your listings and sales
Where to see your StubHub listings
What are the different listing status?
How to modify my listing
Changing the price of your StubHub listing
Listed tickets but want to use them
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Selling tickets and delivery expectations
How to change the delivery method of my sale
Sold tickets on StubHub but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
Can I hand deliver the tickets I sold on StubHub?
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How to see your payment history
Getting paid for your StubHub sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
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How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my StubHub sale. Can I undo it?
Why won’t my barcodes work?
Issues uploading PDF tickets to a StubHub listing or sale
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