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België
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Danmark
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Deutschland
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España
support.stubhub.es
France
support.stubhub.fr
Italia
support.stubhub.it
Luxemburg
support.stubhub.lu
México
support.stubhub.mx
Nederland
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Polska
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Portugal
support.stubhub.pt
Suomi
support.stubhub.fi
Sverige
support.stubhub.se
United Kingdom
support.stubhub.co.uk
Welcome to StubHub Support
Knowledge base
Getting started
First steps on StubHub
7
How to create an account
How to set my payment method
How to add a new address to my account
Does it cost anything to create a StubHub account?
Do I need a StubHub account to buy and sell tickets?
View all 7
About StubHub
About us
6
What is StubHub?
Is StubHub secure?
StubHub's FanProtect Guarantee
Where do Stubhub's tickets come from?
CMA announces remedy for StubHub sale to viagogo
View all 6
Legal & Personal Information
3
How does StubHub protect my personal info?
EU Online Dispute Resolution (ODR) mechanism for resolving consumer disputes
What are StubHub's Terms and Conditions?
StubHub Business Separation
1
StubHub Business Separation Update
Account and Settings
General settings
10
How to change my StubHub password
Password requirements for a StubHub account
Where can I download the StubHub app?
How to disable my account
How to make a request about my personal information
View all 10
Contact Information
3
How to change my default contact information
How to delete my addresses from my account
How to change my default email address?
Payment settings
5
How to add a credit or debit card on my StubHub account
How to delete a credit or debit card on my account
How to update a credit or debit card on my account
Credit card declined
How to update your payment details
Preferences and notifications
6
Setting or stopping a price alert
Subscribing to and unsubscribing from StubHub notifications
Alert says tickets are no longer available
StubHub heart icons
Got an email saying my StubHub account info changed
View all 6
Promos and gift cards
7
How long are StubHub credits valid?
Where are my discounts?
How to get StubHub coupons or promo codes
Can I transfer coupons or gift cards to another StubHub account?
Checking the balance of a StubHub gift card
View all 7
Sellers
General questions
7
What are the seller’ responsibilities?
Can I sell non-event tickets/passes on StubHub?
Providing personal information when listing tickets
What is a PDF file?
What are splits?
View all 7
Selling tickets
25
Types of tickets you can list on StubHub
Selling tickets on StubHub
Listing tickets on StubHub and different ways to deliver them
Selling tickets but don't have them yet
Who can sell tickets on StubHub?
View all 25
Managing your listings and sales
28
Where to see your StubHub listings
What are the different listing status?
How to modify my listing
Changing the price of your StubHub listing
Listed tickets but want to use them
View all 28
Delivering tickets
23
Selling tickets and delivery expectations
How to change the delivery method of my sale
Sold tickets on StubHub but don’t have them
You’re all set! We’ll automatically confirm your order within 30 minutes of your transfer.
Can I hand deliver the tickets I sold on StubHub?
View all 23
Getting paid
16
How to see your payment history
Getting paid for your StubHub sale
Updating your payment method to sell tickets
Expected payout if tickets sell
What's a Credit Memo?
View all 16
Resolving problems
10
How to unblock my listing
Can't add my credit card while listing tickets
I reported an issue by accident on my StubHub sale. Can I undo it?
Why won’t my barcodes work?
Issues uploading PDF tickets to a StubHub listing or sale
View all 10
Technical Support
Technical Support
14
Why can’t I login to my StubHub account?
My account is locked after trying to log in
I'm getting an error that something went wrong on the checkout page
I'm getting an error that said my tickets are no longer available
I'm not getting the reset password email
View all 14
Portal Banner
Banner Articles
1
Coronavirus Update Banner
Event and Venue
Manchester City & Manchester United
1
Listing Manchester United / Manchester City (Premium Hospitality & VIP Packages) tickets on StubHub
Wimbledon
1
Listing Wimbledon 2022 Debenture tickets on StubHub
NFL
2
When will I receive my tickets for Broncos vs. Jaguars?
Transferring NFL tickets to a friend
World Cup Qatar 2022
1
Listing Football World Cup 2022 tickets on StubHub International
More Events & Venues
1
Teams, artists, and venues partnered with StubHub
Buyers
General questions
8
Are the tickets I bought on StubHub real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
View all 8
Buying tickets
38
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
View all 38
Paying for tickets
14
Payment methods StubHub accepts
What is PayPal?
How to buy tickets on StubHub with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
View all 14
Managing your orders
41
How to contact the seller
I bought tickets on StubHub and was asked for a photocopy of my ID or passport.
Reselling tickets already at Last Minute Services, but they're not on site yet
I lost my tickets
Want to pick up my tickets from a UPS store
View all 41
Getting your tickets
18
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
Want to change my ticket type
View all 18
Resolving problems
6
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
View all 6