Welcome to StubHub Support
Are the tickets I bought real?
If I get cheaper prices on another page, will they match them?
What are the buyer’ responsibilities?
How do I know the seller hasn't sold the tickets elsewhere?
Venue & travel policies on social distancing and public health
See all 8 articles
How to use the filters when looking for tickets
Why are the number of tickets different in each listing?
How long does the verification process usually take?
What are the different ticket types?
Why are some tickets priced differently within the same section?
See all 39 articles
Paying for tickets
Payment methods StubHub International accepts
What is PayPal?
How to buy tickets on StubHub with Apple Pay
I'm getting an error indicating that the card is invalid
How do I get a receipt for my order?
See all 14 articles
Managing your orders
How to contact the seller
I bought tickets on StubHub International and was asked for a photocopy of my ID or passport.
I lost my tickets
Want to pick up my tickets from a UPS store
UPS delivered my tickets, but now I can’t find them
See all 40 articles
Getting your tickets
I got an email that my tickets were ready to download but they were not attached
Want to change my order delivery date
How to update your shipping address in your order
Printing PDF tickets more than once
Want to change my ticket type
See all 16 articles
Why has my purchase been rejected?
Invoice price doesn't match the amount paid
No confirmation email when I bought tickets
Why do I have more than one charge on my credit card?
I damaged my ticket. Can I use them?
See all 6 articles