I would like to apologise for the situation you went through, please know that StubHub International is totally against any type of fraud and we work daily to try to make it non-existent on our portal. 

Please choose one of the following options depending on the moment you are.

I'm at the venue

Please, call us at +44 2080684317 (line is open from Monday to Friday 07:00 to 20:00 and Weekend 10:00 to 19:00 London time) and we will try to find alternative tickets for you. 

For contacts out of this business time, please, send us an email. One of our experts will answer you as quickly as possible.

The event has already happened

Please, contact us within 72 hours of the event and tell us exactly what happened so we can investigate your case.

Do you have any proof that you were denied access to the event? 

  • An official letter from the venue or event organisers (Signed and/or stamped).
  • Pictures indicating that the access was denied.
  • Videos of the access being denied.
  • Email exchange with the event organisers regarding the rejection.