Congratulations on selling your ticket!
Don't have the tickets yet? You’ll want to send the ticket to the buyer as soon as you receive it. At the latest, a ticket needs to be delivered to the buyer within 1 week before an event or within 24 hours of a sale if the event is less than two weeks away.
Do you have another tickets? If you have other tickets with a different location (like a zone, row, seats), please report an issue on the sale:
- 1. Go to My tickets > Sales in your StubHub International account
- 2. Under the order in question, click Report an Issue
- 3. Follow the instructions to let the buyer know what replacement tickets you're offering
If the buyer doesn’t accept those new tickets, your credit card on file will be charged according to our Seller Policies.