If we emailed you that your payment is unclaimed, your PayPal funds are waiting for you to claim them.

  1. Go to Profile > Settings > Payment
  2. Double-check the email you entered under Payment options for selling tickets. Is it correct?
    • No, it isn't the right email: Click the pencil to update it. Then contact us to reissue your payment
    • Yes, it's the right email: Your payment is with PayPal. Contact them to release the hold. 
      • New to PayPal? You may need to register the account to accept incoming deposits. Verify your PayPal account and complete your profile.
    • If you don't have a PayPal account: You can create one using that email address. The funds are already in that account.